Refund policy

Final Touch Social is a monthly subscription. The price is shown on this site and again on the checkout page before you pay, in Canadian dollars, with tax added where it applies. There are no set-up fees, credits, usage meters or extra charges of any kind.

Cancelling

• Cancel any time from Billing → Manage billing in the app. No phone call, no form, no reason needed.
• Your account stays active until the end of the month you've paid for. Posting then stops and our access to your Instagram is removed.
• We don't charge a cancellation fee and we don't refund the remaining days of a month you've started, except as described below.

Your first month

If you're not happy in your first month, tell us within 14 days of your first payment and we refund it in full. We may ask what went wrong so we can do better, but a refund doesn't depend on the answer.

When something on our side goes wrong

If posts failed to publish because of a fault in our service (not an Instagram outage, a disconnected account or a post you skipped), tell us and we make it right: a credit for the affected period, or a refund of that month if you prefer.

How refunds are paid

Refunds go back to the card you paid with, through Stripe, usually within 5 to 10 business days depending on your bank. We confirm by email when it's issued.

Trials and complimentary accounts

Nothing is charged during a trial or while an account is complimentary, so there's nothing to refund.

Asking

Email hello@finaltouchwebsites.com from the address you sign in with. We answer within two business days. Your rights under Alberta's Consumer Protection Act and Canadian law are not limited by this policy.